1. Who may use the Service
The Service is intended for rental companies, production teams, and their authorized personnel ("Customers" and "Users"). You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.
2. Accounts and workspaces
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account and workspace. A Customer administrator may invite, manage, and remove Users and controls the business data entered into its workspace. Notify us promptly at support@mulvalley.com if you suspect unauthorized use of your account.
3. Subscriptions, trials, and billing
- The Service is offered on a single subscription plan described on our website.
- Free trials, where offered, convert to a paid subscription unless you cancel before the trial ends. We may modify or discontinue trials at any time.
- Subscription fees are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel.
- Except where required by law or expressly stated, fees are non-refundable and are not prorated for partial periods.
- We may change pricing or plan features. We will provide advance notice of material changes, which take effect on your next billing cycle. Continued use after a change constitutes acceptance.
- You are responsible for any applicable taxes, and for keeping your billing information current. Failure to pay may result in suspension or termination of access.
4. Cancellation
You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; access continues through the end of the current paid period, after which paid features end. See Section 12 for what happens to your data after termination.
5. Google Calendar integration
The Google Calendar integration is optional. When an authorized Customer administrator connects a crew member's Google Calendar, Loadout requests the https://www.googleapis.com/auth/calendar.events scope solely to synchronize Loadout crew assignments with the connected account's primary Google Calendar. Loadout creates, updates, and deletes only the events it creates and does not list, import, analyze, or display unrelated existing calendar events.
Your use of the integration is also subject to the Google Terms of Service. Loadout's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. For details on how calendar data is handled, see our Privacy Policy.
An authorized administrator can disconnect Google Calendar in Loadout at any time, and a Google account holder can revoke access from Google Account permissions. Revocation stops future access but may not remove events already created in the Google account.
6. Third-party services
The Service integrates with third-party providers, including Google (Calendar), Stripe (billing), Supabase (authentication and database), Vercel (hosting), Resend (email), Axiom (logging), and QuickBooks (accounting sync). Your use of a third-party service is governed by that provider's terms and privacy policy. We are not responsible for third-party services, and their availability or changes may affect related features.
7. Acceptable use
You agree not to:
- Violate any law or infringe the rights of others, including privacy and intellectual-property rights.
- Upload malicious code, attempt to gain unauthorized access, or disrupt or interfere with the Service or its infrastructure.
- Reverse engineer, resell, sublicense, or copy the Service except as expressly permitted.
- Use the Service to store or transmit content you are not authorized to handle, or to circumvent usage limits.
- Misuse the Google Calendar integration or any connected account beyond the purposes described in these Terms.
We may investigate suspected violations and suspend or terminate access to protect the Service, our Users, or third parties.
8. Customer data and ownership
As between you and Mulvalley, you retain all rights to the business and personal data you submit to the Service ("Customer Data"). You grant Mulvalley a limited license to host, process, and transmit Customer Data as necessary to provide, secure, and improve the Service and as described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the rights necessary to submit it.
9. Intellectual property
The Service, including its software, design, and content (excluding Customer Data), is owned by Mulvalley and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.
10. Privacy
Our Privacy Policy explains how we collect, use, and protect personal information, including Google Calendar data, and is incorporated into these Terms by reference.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. You are responsible for maintaining your own backups of critical data.
12. Limitation of liability
To the maximum extent permitted by law, Mulvalley and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the amount you paid to Mulvalley for the Service in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Indemnification
You agree to defend, indemnify, and hold harmless Mulvalley and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
14. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or if necessary to protect the Service or others. Upon termination, your right to use the Service ends. We ordinarily delete or de-identify Customer Data within 30 days after account closure, subject to legal requirements, disputes, or written agreements, as described in our Privacy Policy. Sections that by their nature should survive termination will survive.
15. Changes to these Terms
We may update these Terms as the Service or legal requirements change. We will post the updated Terms here, revise the effective date, and provide additional notice for material changes. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of the United States and the state in which Mulvalley is established, without regard to conflict of law principles. You agree to resolve disputes in the courts located there, unless applicable law requires otherwise. Nothing in these Terms limits any consumer rights that cannot be waived by law.
17. General
These Terms, together with the Privacy Policy and any order or plan details, are the entire agreement between you and Mulvalley regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
18. Contact us
For questions about these Terms, contact Mulvalley at support@mulvalley.com. Please include "Terms Request" in the subject line.